We analyze your competition and craft some relevant goals and objectives. What is a snapshot of where your competitors are at in terms of reviews and reputation. What steps will it take to surpass them? We set goals and other Key Performance Indicators in the reputation management program.

• A bad review can hurt your business. Your online reviews are crucial in today’s modern economy.
• 90% of consumers read online reviews before visiting a business (2016)
• Online reviews have been proven to affect 67.7% of purchasing choices (2015)
• 84% of people respect online reviews as much as a friend’s suggestion (2016)
• We scour the internet for reviews that demand a response. We prioritize the channels needing the most attention and focus.

We provide your staff with scripts to properly soothe any negative reviews. It’s crucial that you respond to provide the customer with some kind of empathy and acknowledgement. After you are able to respond, we can return to diluting negative word of mouth with far more positive reviews.

Our squad of SEO experts will run a full audit of your data and fix any issues we are able to locate. This is a one-time event that adheres to what protocols you already have in place.

We custom-build the campaigns that will automate the complete process of logging public response praises and private feedback. Customers are invited by either email or SMS. This provides full control over who gets to be invited.

Stand out from the rest of the crowd by thanking everyone who uses your site. This is the type of activity you can’t expect the competition to follow. This takes service to the next level.

A few bad reviews can destroy your business. If left unchecked, they are like timebombs with no visible fuse. Our reputation management review monitoring team will notify your staff whenever a customer leaves a public review.

Every 90 days we arrange a comprehensive review between our agents and your staff. We compare how well the performance goals are being met against the objectives as determined in the first step.

Like all other digital channels, the market is always in flux and your competitors are responding in turn. We regularly examine and adapt our strategies to best respond to shifting conditions. We meet your needs to always make sure that your business is poised to dominate.